This Privacy Policy outlines how we collect, use, and safeguard the data you provide to us when you visit our website or interact with our advertisements. By using our website, submitting a lead form, or contacting us for service, you agree to the terms outlined below.
1. Information We Collect We collect information to provide better service and communicate effectively with our customers. The types of information we collect include:
- Personal Information: When you request a quote, schedule a service, submit a form on social media, or contact us, we may collect personally identifiable information, including but not limited to your name, service address, phone number, email address, and property diagnostic details.
- Non-Personal Information: We may automatically collect non-personal data when you visit our website, such as your browser type, IP address, pages visited, time spent on the site, and device type.
2. How We Use Your Information We use the collected information for legitimate business purposes, including:
- Service Delivery: To schedule appointments, assess tree health or property risks, and perform tree removal, pruning, or storm cleanup at your location.
- Communication: To confirm appointments, send service reminders, and provide onsite estimates.
- Customer Support: To respond to your inquiries via phone, SMS, or email.
- Marketing & Advertising: To process inquiries submitted via third-party platforms like Meta (Facebook/Instagram) Lead Ads.
3. Data Collected via Meta (Facebook & Instagram) Lead Ads If you submit your information to us via a Meta Lead Ad (Instant Form), we collect the contact details and diagnostic answers you provide. This data is used strictly to contact you regarding the tree care and removal services you requested. Your data is processed securely, imported into our internal tracking systems, and is never sold to third-party data brokers. By submitting a Meta Lead form, you consent to being contacted by a dispatched local specialist.
4. Information Sharing and Disclosure We do not sell your personal information to mass data brokers or corporate marketing lists. Because we operate as a local marketing and dispatch platform, we will share the contact and diagnostic information you provide exclusively with our vetted network of independent, local tree removal specialists for the sole purpose of fulfilling your requested service and providing an estimate.
- Strict Mobile Information Privacy: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- Service Providers: We may share necessary details with trusted third-party vendors who assist us in operating our business (e.g., payment processors, CRM software), provided they agree to keep this information confidential.
- Legal Compliance: We may disclose information if required by law or in response to valid requests by public authorities.
5. SMS & Mobile Messaging
- SMS Opt-In: Users opt-in to receive SMS notifications, communications, and manual texts from Auburn Tree Removal or our assigned local specialists by entering their phone number on our website contact forms or social media lead forms and clicking submit to request a quote.
- Opt-Out: You may opt-out of SMS communications at any time by replying STOP to any message.
6. Your Rights & Choices You have the right to request access to the personal information we hold about you, to ask for corrections to any inaccurate data, and to request the deletion of your personal data. To exercise these rights, please contact us.
7. Cookies and Tracking Technologies Our website may use “cookies” to enhance your user experience. Cookies are small files placed on your hard drive for record-keeping purposes. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. Note that some parts of the website may not function properly without them.
8. Data Security We implement a variety of security measures to maintain the safety of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.
9. Changes to This Privacy Policy Auburn Tree Removal reserves the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page.
10. Contacting Us If you have any questions about this Privacy Policy, the practices of this site, or your dealings with Auburn Tree Removal, please contact us at:
Auburn Tree Removal
Phone: (206) 582-0252
Email: team@auburntreeremoval.com